Privacy Policy

Who we are

At Asol Dokan, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (www.asoldokan.com), makes purchases, or engages with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you interact with our website:

a. Personal Information

• When you create an account, make a purchase, or sign up for our newsletter, we collect personal details such as:
  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (credit card or other payment methods)

b. Non-Personal Information

• We also collect non-identifiable information automatically through your interactions with our website. This includes:
  • Device information (IP address, browser type, device type)
  • Browsing behavior (pages visited, time spent on pages, products viewed)

Cookies and tracking technologies for improving user experience

How We Use Your Information

We use the information we collect for the following purposes:

a. Order Fulfillment

• To process and ship your orders, confirm payment, and deliver products to your provided address.

b. Customer Service

• To respond to inquiries, offer support, and address any issues related to your account or orders.

c. Marketing & Promotions

• To send you promotional emails, newsletters, or offers that we believe may interest you. You can opt out at any time by unsubscribing from our mailing list.

d. Website Improvement

• To enhance our website’s user experience, analyze browsing behavior, and provide personalized content.

e. Legal Compliance

To comply with legal obligations, resolve disputes, and enforce our agreements.e.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, track items in your cart, and analyze website traffic.

You can control cookies through your browser settings. However, disabling cookies may impact the functionality of our website.

4. How We Protect Your Information

At Asol Dokan, we take your privacy seriously. We implement a variety of security measures to protect your personal information, including:

• Encryption of payment information during transmission.
• Secure server environments and firewalls.
• Regular monitoring to prevent unauthorized access or misuse of data.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. However, we are committed to using commercially acceptable means to protect your information.

Who we share your data with

5. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

a. Service Providers

• We may share your data with trusted third-party service providers (e.g., shipping companies, payment processors) who help us process orders and provide services.

b. Legal Obligations

• We may disclose your information when required by law or if we believe it is necessary to protect our rights, safety, or the rights of others.

c. Business Transfers

• In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

6. Your Rights and Choices

As a user, you have the following rights:

a. Access and Update Your Information

• You can access, update, or correct your personal information by logging into your account or contacting us directly.

b. Opt-Out of Marketing Communications

• You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting our customer service team.

c. Data Deletion

• You may request the deletion of your account or personal information, subject to certain legal exceptions.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any linked sites.

8. Children’s Privacy

Asol Dokan does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at:

Asol Dokan
Email: support@asoldokan.com
Phone: +8801638068773, +8801872183492

Address:  Mridha Bari Road, Sonir Akhra, Jatrabari, Dhaka

By using our website, you agree to the terms and conditions set forth in this Privacy Policy.

This privacy policy provides your customers with a transparent overview of how their data is collected, used, and protected, which is important for maintaining trust and legal compliance on your e-commerce platform.