Refund and Returns Policy

Shipping Information

• Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.
• Delivery Time: Standard delivery time is 3-7 business days depending on the location within Bangladesh. Delivery times may vary for remote areas.
• Shipping Charges: Shipping costs are calculated at checkout based on the delivery address. Free shipping is available for orders above 2000tk.
• Order Tracking: Once your order is shipped, you will receive a tracking number via email/SMS to monitor your shipment’s progress.
• Delivery Partners: We partner with reliable delivery services like partners, e.g., Pathao, Sundarban, Steed Fast Courier] to ensure safe and timely delivery.

Returns & Exchanges

• Return Eligibility: We offer a 7-day return policy from the date of delivery for eligible items. To be eligible for a return, the product must be unused, in original condition, and with the original packaging.
• Non-returnable Items: The following items are non-returnable:
  • Undergarments or items with hygiene seals.
  • Customized or personalized products.
  • Sale or clearance items.
• Return Process: To initiate a return, please contact our customer support at within 5 days of receiving your order. We will guide you through the return process.
• Exchange Process: If you wish to exchange your item, please follow the same return procedure. Exchanges are subject to stock availability.
• Refunds: Once your returned item is received and inspected, we will process your refund to the original payment method. Refunds may take 5-10 business days to appear in your account.

Damaged or Defective Items

• If your item arrives damaged or defective, please notify us within 48 hours of receiving the product. We will either offer a replacement or issue a full refund.

Customer Support

For any queries regarding shipping, returns, or exchanges, please contact our customer support team at Whatsapp-01872183492 we’re here to help!